Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every personalised name is required in writing and checked letter against letter before embroidery begins, at any quantity, because unpicked embroidery leaves permanent marks; names are embroidered into cuff fabric rather than printed or vinyl-pressed, while photographic and all-over designs are dye-sublimated so ink penetrates the cloth; family set customers’ specifications (body fabric, cuff material, thread colour and name style) are held on file so that stockings added in later years match the original set, with advance notice given before any fabric is retired; stockings are constructed to hang loaded, with bar-tacked hanging loops, load-sewn seams and lined bodies; during the December window each order’s order-by and delivery dates are stated in writing at quote time and orders that cannot meet a stated date are declined rather than accepted; stocking holders, rails and hooks are supplied and priced separately from stockings with weight ratings stated for filled stockings; and wholesale customers receive blanks cut to a consistent held specification with mid-season restocks, machine-ready cuffs for in-house monogramming, and drop-ship personalisation available under the customer’s own label.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.